Shipping Information

Our Shipping Commitment

At David Macllian, we understand that receiving your handcrafted folding fan is an exciting moment. That's why we've partnered with trusted global carriers to ensure your order arrives safely and on time. Every fan is carefully packaged in protective materials to prevent damage during transit, preserving the delicate craftsmanship that makes our products special.

We offer comprehensive worldwide shipping to over 100 countries. Whether you're ordering from New York, London, Tokyo, or Sydney, we ensure your fan reaches you in perfect condition. Our shipping rates are calculated based on destination and order value, with free standard shipping available on qualifying orders.

Delivery Options

Standard Shipping (5-10 Business Days)

Our standard shipping option provides reliable delivery at an affordable price. Orders are typically processed within 1-2 business days and then handed to our carrier partners. Standard shipping includes full tracking so you can monitor your package's journey from our workshop to your doorstep.

• Delivery timeframe: 5-10 business days from dispatch
• Free on all orders over €75
• €6.95 flat rate for orders under €75
• Full tracking included
• Signature required upon delivery

Express Shipping (2-5 Business Days)

For those who need their fan sooner, our express shipping option ensures faster delivery. This service prioritizes your order and uses expedited courier services to minimize transit time. Express shipping is ideal for gifts, special occasions, or when you simply can't wait to enjoy your new fan.

• Delivery timeframe: 2-5 business days from dispatch
• €15.95 flat rate worldwide
• Priority processing
• Real-time tracking updates
• Signature required upon delivery

Next Day Delivery (Select Regions)

For customers in major metropolitan areas within the European Union, United Kingdom, and United States, we offer next business day delivery for orders placed before 2:00 PM local time. This premium service ensures your fan arrives the very next day.

• Delivery timeframe: Next business day
• €29.95 flat rate
• Order by 2:00 PM for same-day dispatch
• Available in EU, UK, and US major cities

Order Processing

All orders are processed from our workshop within 1-2 business days (Monday through Friday, excluding holidays). During peak seasons or promotional periods, processing may take up to 3 business days. You will receive an order confirmation email immediately after placing your order, followed by a shipping notification with tracking information once your package is dispatched.

Please ensure your shipping address is accurate and complete. We cannot be responsible for delays or non-delivery caused by incorrect address information. If you need to modify your shipping address after placing an order, please contact us immediately at [email protected]. Address changes can only be made before the order is dispatched.

International Orders

We proudly ship to customers worldwide. International orders may be subject to customs duties, import taxes, and handling fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.

Customs policies vary by country, and we recommend contacting your local customs office for information about potential charges before placing your order. David Macllian is not responsible for delays caused by customs processing or for packages that are refused due to unpaid customs fees.

Tracking Your Order

Once your order ships, you will receive an email containing your tracking number and a link to track your package. You can also track your order by logging into your account and viewing your order history. Please allow 24-48 hours for tracking information to update after receiving your shipping confirmation.

Delivery Issues

If your package has not arrived within the expected timeframe, please contact our customer service team. We recommend checking with neighbors, building management, or local postal facilities first, as packages are occasionally left in safe locations or held for pickup.

In the rare event that your package is lost or damaged during transit, we will work with the carrier to resolve the issue. Please report any damage within 48 hours of delivery and retain all packaging materials for inspection.

Contact Us

If you have any questions about shipping or need assistance with your order, please don't hesitate to contact our customer service team at [email protected]. We're here to help ensure your David Macllian experience is exceptional from order to delivery.